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KMID : 1031020130190020068
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Quality Improvement in Health Care
2013 Volume.19 No. 2 p.68 ~ p.80
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Case study on improvements in non-value-added nursing activities to increase the efficiency of nursing care
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Park Yang-Hee
Kwon In-Gak
Park Kyei-Sook
Jang Hae-Jung
Song Mi-Ra
Kim Hee-Jin
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Abstract
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Background: This study investigates improvements in non-value-added nursing activities in clinical work, in order to improve the efficiency and quality of nursing activities.
Methods: The study was performed as a quality improvement project at a tertiary general hospital. The nursing activities that needed improvements were categories into admission care, discharge care, supply management, diagnostic work-up related activities, and others. The nursing time and frequency of non-value-added activities were compared across nine nursing units before and after implementation of the quality improvement program. Post-implementation patient and nurse satisfaction were subsequently analyzed.
Result: Post-implementation, the time spent on non-value-added nursing activities was reduced and patients and nurses were satisfied with the improvements.
Discussion: Reducing non-value-added activities in nursing can increase the work efficiency and ensure time for patient care, thus improving the quality of nursing care. For further study, accurate surveys on nursing activities based on nursing time are required.
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KEYWORD
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Non-value-added activity
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